4.9 from 25 verified reviews
I am genuinely looking forward to continuing the process with themKatka, Australia, 11 07 26I recently had an online consultation with Dr Roberto Herrero and his international patient coordinator, Aida, regarding Facial Feminisation Surgery, and I came away with a genuinely positive impression of both of them.
From the beginning, they were welcoming, friendly, and fully engaged throughout the consultation. They gave me plenty of time to explain my goals, concerns, and expectations, and every question I asked was answered in detail with clear explanations and medical reasoning.
What impressed me the most was that neither Dr Herrero nor Aida tried to sell me additional procedures. In fact, Dr. Herrero advised against several procedures that had been recommended by other surgeons because, in his opinion, they would provide limited benefit while exposing me to unnecessary risks and potential long-term complications. He carefully explained the reasoning behind each recommendation, discussing healing timelines, possible complications, and even issues that can arise years after surgery and may require complex revision procedures.
Another aspect that really stood out was Dr Herrero's strong focus on patient safety. Every recommendation seemed to be made with my long-term well-being in mind rather than simply trying to achieve the biggest possible transformation or perform as many procedures as possible. That thoughtful, conservative approach gave me a great deal of confidence.
Aida was equally wonderful throughout the process. She was kind, patient, transparent, and never made me feel pressured to make a decision. Instead, she encouraged me to take as much time as I needed, reassured me that I was welcome to ask further questions at any stage, and made me feel genuinely supported.
I left the consultation feeling heard, respected, well informed, and, most importantly, safe.
For full transparency, my experience so far is limited to the consultation stage, so I cannot yet comment on the surgery itself or the postoperative care. However, based on my experience so far, I would not hesitate to recommend Dr. Herrero and Aida to anyone looking for an honest, patient-centred, and safety-focused consultation. I am genuinely looking forward to continuing the process with them.