I attended treatment at Dentics Cancun in November of 2019. It has been exactly a month since my phase 1 surgery, consisting of full maxillofacial dental reconstruction with the all on 6 upper and lower dental implants.
I had been in discussion with another Mexico-based prosthodontist in regards to treatment, but Dentics really came through the various interviews and research as the clear front-runner for the treatment that I was seeking.
I should preface this by saying that I am terrified of any and all associated dental procedures and personnel. I have had multiple terrible experiences stateside and this made my anxiety in regards to my full reconstruction, even more palpable. However, due to an on the job assault (I am a paramedic), I was left with no other choice but to face the fear and get this done.
My initial correspondence with the Dentics team was handled by Alex, who survived the onslaught of questions, requests for hardware information, diagnostic software details and credentialing of the involved dental staff, among other things. He weathered the storm most professionally and left me with no questions unsatisfied and all the information that I required.
All accommodation requests were taken care of and I was picked up at the airport by Alex and Marcelino, taken grocery shopping and then delivered to Sina Suites. This was just the beginning of the hospitality I was shown.
The morning of the surgery arrived and initial radiography was taken, consisting of a 360 degree CT scan of my head. By the time I arrived at the clinic, my treatment had been planned with those films and the Dra. ready to discuss and finalise it. The discussion was patent, encompassing all of my concerns, providing realistic expectations for post-surgery and not sugar-coating what I was to expect immediately after.
I was provided twilight sedation and can only remember one brief period of discomfort. But that was not due to anything that could be controlled— I had some severely impacted wisdom teeth that absolutely had to be removed before the positioning of the implants. This caveat impressed me greatly, considering the three evaluations I had undertaken with implantologists in NYC, suggested that the wisdom teeth would remain in place. Upon learning of the extraction of all 4, I was truly impressed by the professionalism and genuine concern and effort towards my treatment being a success.
I was well-medicated, experienced little to no discomfort post-procedure and was provided with all necessary medications.
I will say that there is some worsening of swelling days 2-3, which is normal. Mine was compounded by the additional difficult extractions of my wisdom teeth. But I’m the truth, it was all so much better than I was expecting. When I expressed concern regarding the increase in swelling, I was visited in-residence by Alex and a medical assistant to be provided medication. It was so relieving to be heard and to be provided comfort and prompt, competent care.
There is an adjustment period in regards to the hard dentures, but given the level of surgery I had, it was not inconsistent with what I had anticipated. Upon feeling that the designed dentures were not sitting as I thought they should, I spent an hour with the prosthodontist assistant, refitting them with complete success.
I had a minor complication secondary to food particulate and one of the wisdom teeth voids, requiring one final visit to the office the day I was flying home. My concerns were addressed, the offending wisdom tooth wound opened, fully cleaned out and re-sutured. I left Cancun feeling absolutely confident that I would not be returning to New York with problems to look forward to later.
A month after it all, I am so, so thrilled. I am healing up very well; there have been days more difficult than others but I can honestly say, I think I’m over the hump. All the associated medical issues that I didn’t know I had, in regards to sinuses and headaches and just deep-seated infection... have all resolved. I haven’t used any sort of OTC pain killers for weeks, whereas before the surgery, I was in such disrepair, that the infection and degradation of my dental situation caused daily headaches, multiple sinus infections and deep abscesses.
The dentures, whilst taking some getting used to, fit wonderfully. The set I was given almost brought me to tears as it is the same smile I lost years ago. After so much botched treatment in the States, I had forgotten what I looked like.
I undertake a very physical job, as I work in technical rescue operations as well as austere environment medical specialization. I was very nervous about the ability to function at work with dentures, continued healing, so on and so forth. I have had not a single problem utilising my various work equipment and technical facepieces (masks) after the surgery.
Overall, I do not think I could have had a better experience than I did with the team at Dentics. I am a whole new person. I live without the slow rot of my self-confidence and it has been truly life-changing. I am scheduled to return to Cancun in May for phase 2, and I am beyond excited to see this chapter In my journey to its end.
If you are considering this treatment, I can tell you, if you do your part the Dentics team will do theirs. You owe it to yourself.