Overall, I had a very good experience with Vera Clinic, and I want to emphasise how professional, kind, and welcoming most of the team was.
From the beginning, communication via WhatsApp was quick and easy. The clinic itself is beautiful, very clean, modern, and high-end. Everything felt well-organised and professional.
The doctors and medical staff were extremely kind, attentive, and reassuring. They clearly tried to make us feel comfortable at every step. The general personnel were wonderful, and even the drivers were consistently polite, punctual, and friendly, which made all transportation completely stress-free.
I especially want to mention my interpreter, Sasha, who was exceptional. She was not only professional but genuinely caring — she stayed with me and talked with me for around 30 minutes, which helped calm my nerves significantly. That personal attention made a real difference.
That said, on the day of the surgery, we had to wait almost four hours before being taken in, as the clinic was extremely busy that day. This happened right before an 8-hour surgery, and it was physically and mentally exhausting. This is something that should be managed much better, or at the very least clearly communicated in advance, as it has a real impact on patients’ well-being.
There was also a lack of transparency regarding pricing. I mentioned using beard grafts, and neither the doctor nor the staff involved in planning and drawing on my head and beard informed me that this would involve an additional charge. Only after all the planning and sketching were completed, and after leaving the doctor’s office, was I told that I needed to pay extra. This came as an unpleasant surprise and should have been disclosed upfront.
The only other negative experience was with the barber who shaved our heads (both mine and David’s). Unfortunately, this was done very roughly, despite our scalps being sensitive and inflamed after the cell treatment. A gentler and more patient-focused approach would have been far more appropriate.
In summary, Vera Clinic offers a high-quality, comfortable environment with an excellent medical team and genuinely kind staff. With better scheduling management, clearer upfront communication regarding costs, and more care during certain preparatory steps, the overall experience could be outstanding.