4.9 from 6 verified reviews The modern ward was comfortable, clean and with excellent 24/7 nursing careAlan, UK, 26 04 18
I have suffered from painful osteoarthritis of both knees for a few years. I recently decided to seek medical advice, X-rays etc. In Wales, the waiting time for a knee replacement free under the NHS is 2 years. As I am almost 89 I asked about private treament and was told it would cost me almost £12,000 but could be done within a few weeks. My wife had heard of a few people going abroad for surgery, so we looked this up online. The Welsh private Surgeon wrote to me at length trying to dissuade me from going to Lithuania, saying the surgeons there weren't as reliable as in the UK. When I asked Google to find me a site dealing with knee surgery in Europe the website for Nordorthopaedics came up. First impressions are important and this page was packed with inspiring information! There were phone numbers to make contact, patient reviews, an outline of what would happen and costs. There were short videos from each of several Surgeons who might be involved in my care and information about air flights from the UK to Kaunas.
The next important point for me was seeing the name and email address for the Customer Service Representative. This young woman spoke, wrote excellent English and nothing was ever too much trouble whatever my query. She answered my numerous emails on the same day, and her arrangements for my admission were flawless. These included arranging the date and time for surgery, me being met at the airport, taxis to the hotel, then to the clinic next day, plus transport the 100 miles south to the UPA rehabilitation center for a week, and finally taxi back to Kaunas airport. Her involvement showed, she paid a great deal of attention to detail, for which I was very grateful. It made me more confident to step into what was for me a foreign country. Meeting the surgeon and anesthetist on the morning of surgery. I was impressed with their friendly, cheerful and capable manner, with twice daily visits from both for the next three days. Having dreaded a spinal anaesthetic I was pleased to find the sedation left me with no recollection of the theatre. My recovery was speedy, with a tasty meal later and even a short walk in a Zimmer frame, aided by the physiotherapist before going to sleep! The modern ward was comfortable and clean, with excellent nursing care 24/7, with everyone speaking English.
At the Surgeon's recommendation my wife stayed with me seven days in the luxurious UPA Spa Rehabilitation centre in Druskininkai. Where I received daily physio, light therapy, massage and cryotherapy. My wife had the benefit of using the indoor heated swmming pool, and also walked to town to see the sights there. Three meals a day plus a large double room and ensuite bathroom was worth the extra we paid to stay there, not covered by the hospital bill. At the end of 13 days, I was able to climb the steep steps up into the Ryan Air aircraft to fly home without any bother. Since coming home I am able to walk without crutches, and try my hardest to do the range of physio exercises necessary to counter the stiffness post-op. I only need some Paracetamol occasionally, and my scar is a beautiful thin line only.
Looking back, at half the cost of what it is in the UK, I can only say that it was well worth the effort of travelling 2000 miles. The facilities and care are supeior to what I would have experienced in UK without doubt. I plan to have the second knee done in Kaunos by the same caring Surgeon and his team, when my right knee has settled down. I know that the Customer Service Rep will be there ready to help.