4.9 from 649 verified reviews
Can’t fault anything, exceeded my expectationsJordan, UK, 29 02 24Gynecomastia Surgery
Staff -
Initially a gentleman named Kerem messaged me on WhatsApp, very professional and friendly. Prompt replies even out of hours. Exactly what you’d want when discussing a possible surgery you may be nervous about. Deserves credit! Sorted everything out with ease, helped with my flights, always patient and never rushed me around my work. Top guy
Next up, Patient Co-ordinator Yavuz. Very friendly and professional, messages me frequently regarding my recovery. Very genuine and caring member of staff. Seems to message because he genuinely cares of my recovery, which is amazing. Deserves credit!
All the nurses and receptionists, all so polite and friendly. Very smiley and happy to see me. I dropped my debit card and someone chased me to hand it back. Very honest staff! I wish I asked for some names to add to my review, but all were great! Even provided me breakfast and lunch after surgery! Which was really nice food also! Learn some Turkish like ‘thank you’ or ‘hello’ it does really go a long way I found.
Surgery -
My surgery was Gynecomastia, so cannot speak on other surgery. I was a little skeptical with the £400 deposit upfront. However in the UK, I would pay a deposit for dentist etc. So it makes sense. I’d imagine a lot of people cancel or get nervous of surgery and don’t show up. The deposit does make sense.
Surgery went well, very clean environment. Was provided medication and prescription. I was a bit nervous about the whole surgery, however after the anaesthesia hit me I was out. Woke up and the surgery had already been done. No memory of anything was amazing. Bandaged up with a vest provided.
Dr Bugra Ipek My surgeon, very knowledgeable and polite. Fully removed my glands in whole, very professional as some surgeons cut the gland into pieces. A good surgeon removes the gland in one! Again, I can only comment on my experience with Gyno Surgery. However seemed very experienced. Surgery was a success and I’m 100% glad I went to Vanity. Didn’t ask for any payment of sort until 5 minutes before my actual surgery. The level of care is exceptional. Very pleased with how everything went.
Transportation -
The roads in Istanbul are crazy, nothing like UK! Promptly picked me up on time, always happy and smiling to see me. Couldn’t fault it, spacious clean taxis with free wifi. Always carried my bags for me, no questions asked - great service. Offered to put windows down, aircon etc. genuinely really friendly taxi drivers. Very skilled drivers in Istanbul. Fully takes the stress away, knowing they have many taxi drivers and cabs. Imagine it would be a nightmare trying to book my own taxis.
Hotel -
The hotel was great, very clean and spacious room. All staff very polite and helpful. You can choose whether to get your room cleaned each day, which I thought was a nice touch. As I used ‘do not disturb’ button so I could sleep in after surgery. Bed was huge and comfy, bathroom had a spacious walk in shower. Honestly hotel was spot on, couldn’t ask for much more. Room service a tad expensive (but food worth it) huge portions. Very nice restaurants that are local. I mixed it up with room service some nights and ate out other nights. Clean bedding and towels, bottles of water provided for free. The maids/staff were always happy to help and make conversation.
Overall -
Overall I’m really pleased. Can’t fault anything, exceeded my expectations. Remember, when it comes to reviews, people are always quick to leave bad reviews for the smallest of reasons. When we’ve had exceptional service we’re happy with, we tend not to go out of our way and 5* review. We just tip or say thank you.. working in customer service years ago taught me this.
That’s my honest review of the full week with Vanity, overall 5*. Hotel food pricy, however you’re in a fancy hotel, is expected (and breakfast is free) but I can’t get out of bed before 9:30am, so is my own fault :D