I was contacted by Kent, who told me he was based in the USA in response to my initial enquiry. This was followed by a telephone conversation with Bruno from the clinic, and a consultation was arranged for 22 July 2026 at the Hilton Hotel in Bournemouth.
I took a notebook and pen with me to record what was discussed, but Bruno told me this would not be necessary as he would send me all the information afterwards. During the consultation, I explained that I was looking to replace six missing molars and one loose incisor with implants. After examining me, the doctor advised that, due to my age and the condition of my jawbone, implants would not be suitable. Instead, I was told that bridges with crowns would be used, and that the loose incisor would be removed and replaced as part of the treatment. I called Bruno again and asked for his explanation for what I had gathered on AI.
Bruno advised that the total cost would be £1,240, including six nights' bed and breakfast accommodation and airport transfers. He also explained that additional nights at the same hotel would cost £60 per night.
Before leaving, I asked for a copy of the notes made during my examination because the doctor had dictated detailed findings throughout the consultation. When I arrived home, I found that I had only received a photograph of the form containing my name, age, and a few markings, without the examination notes. I contacted Bruno to clarify exactly what treatment was planned. He confirmed that the missing molars and loose incisor would be replaced with high-quality German-made crowns that would carry a 25-year guarantee.
As I have hearing difficulties, I record important telephone conversations to help me review the information afterwards. After considering what I had been told, I sought further clarification because I was unsure how the proposed treatment would be carried out. During my follow-up conversation with Bruno, I felt the explanation differed from what I understood during the consultation. I was then told that the treatment would involve removing the loose incisor and replacing it with a crown, which was not how I had originally understood the treatment plan. This left me confused about exactly what work would be carried out for the quoted price. The conversation became uncomfortable, and I was ultimately informed that the clinic would not proceed with my treatment.
Based on my experience, I would encourage prospective patients to ask for a detailed written treatment plan outlining the proposed procedure, the work to be carried out, and the associated costs before making a decision. Clear documentation would have helped me better understand the recommended treatment and avoid the confusion I experienced.
