I recently had my second visit to Ballipinar, and unfortunately, the experience was frustrating, upsetting, and far below my expectations. After an X-ray, I was told I had an infection that required the removal of a tooth and was informed it had spread to another tooth. They removed the infected tooth, gave me a temporary replacement, and told me to return in a few days. However, when I returned, they said they wouldn’t proceed with replacing my veneers this time and insisted I should come back in 3 months.
When I raised concerns about the infection—which they themselves acknowledged had spread—I was met with poor communication and dismissiveness. Despite asking multiple times for them to address it immediately, they kept insisting it could wait 3 months, which made no sense since infections typically require urgent attention.
During the consultation, I also found them to be very rough when examining my mouth. Their attitude felt arrogant, and at times, they almost seemed to make fun of me, which was humiliating. None of them spoke very good English, making communication extremely difficult, and I was left feeling confused, upset, and unheard.
To make matters worse, I had been told to plan a 10-day trip (at my own expense), only for them to see me once and tell me to come back in 3 months. They also demanded an additional £500 for cleaning and the tooth removal, which was never explained properly.
Out of concern, I sought a second opinion from another dental hospital, where it was confirmed that I did indeed have an infection, and the second dentist stated there was no way this could wait for 3 months. I informed Ballipinar of this, but they offered only a follow-up appointment and failed to properly address my concerns.
The only positive aspect of my experience was one kind dental nurse, who didn’t speak English but made an effort to be gentle and supportive. Other than her, I felt completely unsupported. As a woman traveling alone, I also felt taken advantage of, as if they assumed I wouldn’t challenge them.
Compared to my first visit a few years ago, the service has drastically declined. It now feels like they are more focused on making money than providing proper patient care.
Compared to my first visit a few years ago, the service has drastically declined. It now feels like they are more focused on making money than providing proper patient care.
Lastly, I fully expect that Ballipinar will respond to this review by blaming me, as I have been told they often do when faced with complaints. This would only confirm their lack of professionalism and unwillingness to take accountability for their poor service. I would not recommend them, especially if you are expecting professional, attentive, and trustworthy treatment.
