5.0 from 19 verified reviews
They all made sure we took care of, and that we were not stressed or concerned about anythingEleni, Australia, 15 11 18Dr Ioannis Douliotis helped me with my IVF treatment including the organisation of the treatment, medication, scans and the embryo transfer. I am an overseas patient with multiple unsuccessful IVF treatments. Dr Ioannis was amazingly supportive, professional and very caring. Not only was his professionalism, assistance and information incredible throughout the treatment, he really helped me emotionally through the process. He was very passionate to get us through and had a lot of empathy for us. Dr Ioannis was available to me anytime I needed him throughout this process without hesitation or delay. Being from Australia and 8-hour time difference, Dr Ioannis was very prompt and immediate with his responses to my emails of questions, this included any time day or night, weekends and also on his time off. He was always there for me and available to me. I had a lot of questions and with continuous emails to Dr Ioannis daily but he devoted his time and was always there to help me. I never felt left alone with questions or concerns and I never felt overwhelmed, scared or anxious. I always felt cared for and supported and I had every trust in Dr Ioannis.
I would definitely recommend Dr Ioannis Douliotis and the clinic to an anyone. I cannot thank him enough for his support and kindness. The organisation and treatment led by Dr Ioannis went smoothly and without any concerns. Being from Australia and so far away, I initially thought the organisation and the lead up would be stressful and I would be anxious and a mess. However, this was not the case and totally opposite. Dr Ioannis was so supportive, informative, calming and caring that I had all the trust in him and never felt stressed throughout the process, which surprised me. In fact, he made me feel calm and happy and I am blessed that he was my specialist for my treatment.
Not only was it a good value overall, but the added support Dr Ioannis gave me with his time also made it all much more worth the money spent. I would have paid a lot of money to another clinic back at home for the unconditional time, availability and support Dr Ioannis gave me. In addition, he is still available to me even now any time after my treatment in Greece. I do feel I have made a great friend in him. Whilst I had the most contact with Dr Ioannis, my husband also feels the same and speaks very highly of Dr Ioannis and his experience throughout the process. My husband was by my side continuously with all the communication with Dr Ioannis so we both felt we knew him before we met him. In Greece when we met Dr Ioannis, it felt we had known each other for a year and we both felt very comfortable with him. Whilst I was mainly seeing Dr Ioannis, he also made a lot of time for my husband and made him feel comfortable as well. My husband and I would recommend Dr Ioannis Douliotis to anyone. I have had multiple failed IVF attempts and decided to look into Greece as my next option. When I was researching clinics, I found Serum by accident. I had two other clinics originally in mind. One never responded and the other I had a Skype appointment with the director. In this skype appointment, it did not feel right to either my husband or me, as well as the answers to my needs were not met. It also felt clinical with no personal support.
I found Serum while researching the other two clinics reviews and Serum came up with very positive reviews. My specialist in Australia was very impressed with the information she researched on Serums website and she had more confidence in this Serums technology and information over the other two clinics.
When I contacted Serum, they responded immediately. They were prompt, informative each time and assisted me in detail answering all questions my specialist at home had me ask. I asked both clinics and both directors the exact same questions and only Serum answered or matched what my specialist was after. When my husband and I had a Skype meeting with the director of Serum we knew this was the clinic for us. Everything felt right with them, not only professionally but also personally. We found the director to be personal, passionate for our conquest and showed us a lot of empathy. We knew we would be in great hands.
When I visited the clinic for the first time, we were both very happy with the clinic and their technology. Mostly I was most impressed with the kindness, love and support showed by all the reception staff, medical staff. Dr Ioannis Douliotis and the director. We cannot speak highly enough of the clinic, the reception staff, medical staff, Dr Ioannis, the director, the accommodation organiser and the transport driver. All the staff went out of their way to support and help us and make our time there comfortable, easy and enjoyable and stress-free. They all made sure we took care of, and that we were not stressed or concerned about anything.
My husband and I are very happy with our experience with Serum and cannot thank them enough for the support they gave us throughout the whole process both while home in Australia and at the clinic in Serum. We both would highly recommend Dr Ioannis Douliotis and the clinic.
