4.9 from 27 verified reviews Overall it has been a great experience for me with excellent service from wonderful peopleFiona, Turkey, 24 11 20
Highly recommended for surgery or dentistry.
Having researched the surgery for quite some time I had narrowed my search to two places (two surgeons), one a friend had recommended having had surgery herself and The Health Store Turkey as they used not only the surgeon (Prof Ismail Yaman) but were registered in both the UK and Turkey.
Fortunately, the surgeon was coming to the UK for consultations (pre covid) and I arranged to attend The Health Store Turkeys consultation day. Straight away I knew this was the right team for me, they were so warm, welcoming and informative.
I travelled to Turkey with a group of others who were having surgery the same week. I had never met them before but we were linked together by THST team and soon became a great friendly support group for each other.
I opted to book for a week even though I was only required to stay for four nights as my son decided to travel for dental work and we wanted to see a bit of Izmir (lovely city). We stayed in the Hilton which was very central and great to get about from. When it was time to go to the hospital the transfer collected us from the hotel.
On arrival at the hospital, I was shown to a room with two bed (one for me and one for my travel companion), two chairs, a table, a TV and a private bathroom. Towels and toiletries were provided and changed daily.
Pre-op tests began immediately and were very thorough including (but not definitive) blood, chest x-ray, liver scan, respiratory function, endoscope quickly followed by consultations with each area to get approval before presenting them all to the surgeon for your final consultation and discussion about the procedure. Through all these tests a member of The Health Store Turkey team was with me to ensure any confusion or clarification required with translations was answered and cleared up immediately.
Surgery - well what can I say, I don't remember a thing after arriving at the theatre until I woke in the recovery room. I told the nurse I was fine and got myself up to walk to the bathroom and never looked back.
The nursing staff were great and whilst some had limited English it was better than my Turkish and THST team were always there to assist. Again I was escorted to post-surgery tests/scans and to speak with a nutritionist about my eating plan going forward. Before discharge, the surgeon visited to review the test results, ensure I was ok and understood the instructions for my weight loss journey. I was also given a medical pack that included blood thinners, stomach protectors, liquid multivitamins, dissolvable pain killers, protein shakes, a shaker and pill crusher. THST team took time to explain when each should be used and for how long.
Whilst all this was going on my son was attending the dental unit for new teeth, I'm petrified of the dentist but braved it to check he was ok. For the first time ever I felt ok and didn't panic in the dentists. His procedure was moving along very quickly and he also felt the service was second to none. I was so impressed that I asked about getting my teeth done whilst there and straight away the had a look, took Xrays, made recommendations, listened to what I wanted and started the process the very next day to work around my surgery and leaving date. Not once did anyone grumble about the spanner I'd thrown in the works and everyone was really flexible in making it happen.
I have never experienced such care and attention as I did by THST team whilst there, they become friends not just a support team.
Once discharged from the hospital the care and support doesn't end there as the UK team continue with via various forms of communication and answering numerous questions, nothing is too much trouble for the day or night.
Overall it has been a great experience for me with excellent service from wonderful people. THST team just keep doing what you guys do best.
I would highly recommend the company and will return for other procedures in the future.