****Edit* this review says Poland but I'm in the UK!***
I have always feared dentists.
I have always felt sick & left a dental surgery in sweats, feeling ashamed.
Not with this Dentist & Surgery.
I went in out of desperation & availability. My head, face & neck pain became unbearable.
The Dr was UNBELIEVABLY zen.
He checked my teeth so gently I didn't feel any sharp pains when he did it. He gave me emergency antibiotics due to 2 infections, then advised a follow-up in a week.
Something about his demeanour was so caring, calm, professional, gentle & trustworthy. I didn't feel any shame at all & I really felt like I was there to receive real help.
I've actually gone back & followed up out of my own free will, not desperation, which has never happened in my life. I'm so horrified of dentists. He did 3 scans on my teeth and gently went through a plan of care with multiple options. He also noticed something in the corner of the scans with his keen eye & interest. He referred me to another dentist at a different surgery for a Cone Beam Scan, and they found 2 lumps in my jaw.
My dentist then referred me to a specialist to check his suspicion of a dental cyst. He was so respectful, calm & treated me with dignity during ALL my appointments. He asked me before he did anything, even the referral, and made sure I understood what was happening (face to face not via phone) each step of the way. He made me feel so reassured and relaxed.
He also did a clean. I didn't feel any of it due to his gentle approach! And I wasn't choking on my spit and teeth because his assistant was so incredible & gentle too!
Also, the surgery itself is very reliable. Your appointment time is actually your appointment time, unlike other places. Just stick to the left as they share their building with a GP surgery at the same reception desk, haha.
Reception & administrators are ALWAYS calm & polite here. They are patient & empathetic too. They are professional & they assist you with privacy..
What a lovely experience coming from someone who is mortified of dentists. Usually, I would rather deal with my face and neck in agony for a decade than get help..I will definitely be returning regularly with my family, too.