I was offered a free consultation and skin analysis. The staff were friendly and knowledgeable and recommended some treatments and products to help with my sensitive / hyper-pigmented skin. There was no requirement to buy anything and no hard sell. I did buy some of the recommended products which were expensive, as expected from a spa in such a location, but I am actually thrilled with the results. I would not have even been aware of the existence of these products had I not had the consultation and I believe them to be worth every penny. I will, in the future book some treatments, but for now, my skin is the best it has been in 5 years and I am a happy customer!