Dear Mrs Small, Thank you for taking the time to review the clinic on what clinic.com. Firstly, I am glad that you comment that the physiotherapy itself was excellent and the staff very skilled. However, of course I am very sorry that you feel that you did not get your valued allotted time and you were so disappointed by this. This has been fed back to the staff member involved and used as a learning point for future cases. I will call you tomorrow to discuss your concerns in more details. Best Wishes, Helen