Thankyou John for taking the time to provide feedback on your visit to our clinic. I am glad that you found the therapist competent and received good advice from him.
I was sad to hear that you felt we chased profit over client care, as our practice ethos is very much the opposite. I see from your file that you had to wait 10 minutes from your arrival until you were seen and I sincerely apologise for this, however I was relieved to see that you were not checked out until 30 minutes later which would be our standard appointlment time. The delay was due to the fact that one of our therapists was rushed to hospital that afternoon, which unfortunately upset our normal smooth running of the clinic, as it is our policy to try and see everyone within a minute or 2 of their scheduled appointment time.
It is our standard practice to notify the physiotherapist when their next patient arrives, so that they do not have to keep watching the clock, and if their next patient does not arrive they can give a little extra time to their current client, I am sorry that you felt this was an interuption.
I am also sorry that you found the curtain division unsatisfactory, however as this is the model adopted in HSE settings, we have adopted that model which allows us to open up our space when the clinic is less busy.
Thank you again for taking the time to comment.
Theresa McGinn
