Lumina Aesthetics Clinic

Please note: This procedure was not performed at Lumina’s own premises. Lumina organised the treatment at another clinic and explicitly stated that they would take responsibility for the procedure and stand by the outcome.

I had been a returning customer of Lumina for several years prior to this experience. I had previously left a positive review and confidently recommended them to friends. Based on this experience, I would no longer recommend them.

On 18/11/25, I contacted Lumina to book an eyebrow thread lift. On 19/11/25, I confirmed an appointment for 3/12/25 at 4:00 pm for an eyebrow thread lift using PCL threads.

When I arrived for my appointment on 3/12/25, I was informed that PCL threads were not suitable for the eyebrow area and that PLLA threads would be required. These were not available at the time. I was offered alternative treatments, including HIFU, which was not suitable for me due to my current skincare regimen. I was then advised that PLLA threads could be sourced and the procedure could be performed the following morning (4/12/25) at 9:00 am.

On the morning of 4/12/25, Lumina contacted me to say that they were still unable to obtain the PLLA threads. Because I had planned this procedure in advance and was flying out of Indonesia later that day, I asked whether the procedure could be organised at another clinic. Lumina arranged for the eyebrow thread lift to be performed elsewhere, using PCL threads.

At the time, I was exhausted by the repeated changes and did not fully register that the same thread type previously described as unsuitable would be used. I was reassured by Lumina that their team would accompany me and cooperate with the doctor at the other clinic, which gave me confidence to proceed.

I was taken to the other clinic. When I was called in for the procedure, the Lumina staff left and said they would return to collect me afterwards, which they did. I left Bali later that day and returned to Australia.

A few days later, I began to notice a snapping sensation in my head. By 8/12/25, it was visibly clear that one eyebrow had dropped while the other remained raised. I contacted Lumina and the staff member who had assisted me, explaining the situation and expressing serious concern. I requested a refund and support with corrective treatment due to the uneven result.

Initially, I was told that Lumina would take responsibility. I attempted to maintain transparency by including both Lumina and the clinic where the procedure was performed in a group conversation. Shortly afterwards, Lumina exited the conversation, and communication from both the clinic and the assisting staff member stopped.

I sent a final message to Lumina on 9/12/25, which was read but not responded to. Since then, I have received no further communication.

Given the assurances I received beforehand and the lack of follow-up or accountability once complications arose, this experience has been deeply disappointing. Based on what happened, I would not choose to undergo treatment through this clinic again.

Incredibly pleased with the service provided. I felt no discomfort at all and very little to no mild pain.

I was so happy I went back a couple of days later to have a different procedure.
Premises is very clean and hygiene and patient comfort is clearly of the highest importance.

Professional, exceptionally clean, gentle & honest. I would recommend this clinic to anyone. 110% satisfaction. No exaggeration. I look forward to my next visit. Value for money.

The best treatment in Bali. Very nice place and has good service.

I had the butt facial at Lumina, cause I have acne on my bottom. They were very thorough and it was painless as well. Would definitely recommend this treatment.

I try today Exilis for my face and I really love it. Skin looks tightening and fresh.
Thank you.

It’s such a great experience with the staff so friendly and the treatment feels so good. The place is so comfortable. So recommended!!

I really enjoyed the treatment! It was very professional and relaxing for me. I did the Diamond microdermabrasion treatment, my skin feels really clean and fresh after the treatment. Would highly recommend.

Cozy place with excellent service. Had a facial and it was fast & painless. Will definitely come back for more treatments.

Thank you so much. I had Exilis today and treatment was amazing. Waiting to do one more time.

My first time having CO2 fractional laser, and it was going very well. The staff and doctors are friendly. Definitely gonna recommend this to all my friends!

Microdermabrasion Treatment. Amazing treatment and service. I'm very satisfied with the treatment.

I enjoyed it from the first step into the clinic. The crew was nice and polite. During the treatment especially "I LOVE IT". So happy with the result. Recommended clinic in Bali.