My wife and I went to Gyncentrum for their egg donation program, and will not be returning.
A bit of background:
Before we went to Gyncentrum we had already tried IVF six times with our own eggs and semen, and our embryos would always look great through the first 3-4 days, with even splits and low fragmentation resulting in 7-9 cell embryos after 3 days. Unfortunately they would then stop developing after that, which is why we chose to try egg donation.
Here is our experience with Gyncentrum:
Initially we were happy with the clinic, the people working there and the work performed. But then when the fertilization was about to happen and in the week following, there literally was no communication or responses.
Even though we tried to get someone, anyone, to respond using all potential ways of communication we knew of, it took a full week to get any response at all (basically "it didn't work"), and almost 3 weeks from fertilization to get any information beyond that “it didn't work” message.
When we finally heard anything more substantial (3 weeks after fertilization), it included these statements: "I have been advised that till day 3, the genetics of egg cells are responsible for evolvement. From day 3 - the genetics of semen.". I do not know if this statement is true or not, and am not claiming it to be neither false nor true. I am just stating verbatim what we were told. (per WhatClinic guidelines: “We cannot publish claims about the accuracy of a clinic’s treatment and diagnosis. Those are factual matters, and to verify them would require extensive medical studies.”)
And they asked if I, the semen provider, had “ever had a caryotype done followed by genetic consultation”.
The suggestion appeared to be that they believed it was a problem with the semen, though this was not stated in those exact words.
It took yet another week to receive a PrimoVision "report" which only showed final stage images, and then another week to get the PrimoVision videos themselves. I am glad we had ordered those ahead of time.
As WhatClinic guidelines states: “We cannot publish claims about the accuracy of a clinic’s treatment and diagnosis. Those are factual matters, and to verify them would require extensive medical studies.”, I will refrain from describing what the time lapse videos show on this WhatClinic review.
As WhatClinic guidelines states: “We cannot include hearsay in a review. Hearsay is any information which cannot be substantiated, for example, the report of another person’s words.”, I cannot tell you about the second opinion we got about the PrimoVision videos, in this WhatClinic review.
Suffice to say, it took over two months from fertilization before Gyncentrum acknowledged that they had not fulfilled the guarantee. This was done via an email (which I still have), that included this statement:
“I was able to consult with our Madical Director and due to the fact that we have not fulfilled the guarantee you will get from us donor oocytes for the next procedure. If you will decide to try again, you will only have to pay for the procedure itself.”
In other words; we would have pay more to get to the point we originally were "guaranteed" to get to.
Due to the lack of communication and responsiveness after fertilization, and the very long time it took for them to finally accept that they had not fulfilled their guarantee, we lost whatever trust and confidence we had in this clinic, and will not be returning.
If you read this, you are likely on a similar journey. We hope you find a clinic that can help you successfully expand your family.