I contacted Crystal Hearing about getting a smaller aid as I was conscious of the large NHS one I already had, it wasn't particularly comfy on my ear plus I was conscious of wearing it as they are far from discreet! John at Crystal was fantastic and completed an assessment and test. He then talked through all the options available and the advantages/disadvantages of the different aids and what may be most suitable to me. We looked at the different options and John showed me how they would fit and look, although John's hearing is fine he had some made up to fit his own ear to show how they truly are. This really helped me to make the decision to go for the smallest aid, the phonak virto Q50, for both ears. Hearing aids are an investment and it is important that an informed decision is made - I certainly felt I had this and so wish I had made this decision 18 months earlier!! Whilst they are an investment it is one of the best things I have spent money on!! The aids I have sit right in the ear and are hardly visible. John ensured that the casing that sits in the ear was the right shade (so that it looks like a shadow and even less visible) and also that the pull cord was long enough to be functional yet short enough to still be discreet. The aids are perfect for me, they address my concern about discretion and most people don't know I have them. I would certainly recommend both the aids and John at Crystal Hearing to others.
I came across Crystal Hearing online when looking at alternative options to my NHS aid. The website was informative and I contacted them. They arranged for someone near my location to call me, that person was John. As mentioned above, John was really helpful and provided lots of guidance and advice, all somehow without swamping me with information and making me feel uncertain about what to do. The appointments were scheduled as home visits, great for convenience, and were quickly scheduled. Definitely recommend John and couldn't be happier with my aids and absolutely have no regrets - other than I wish I had contacted Crystal Hearing 18 months earlier!!
Treated By: John Total Amount Paid £2,000
