I have had multiple treatments at River Medical, which I was initially very happy with. However, my most recent treatments — a BBL treatment in November 2025 and a CO₂ laser resurfacing in February 2026 — have left me feeling very disappointed and have caused me significant stress and anxiety.
During the BBL treatment, I experienced what appeared to be burns on my chest following the procedure. These took several months to heal and have left lasting marks on my skin.
After my CO₂ laser treatment, which I paid a substantial amount for, I was advised to expect a strong post-treatment response, including redness, swelling, oozing, crusting, and peeling, with a recovery period of approximately 10–14 days. I was also given a medical aftercare pack in preparation for these expected effects.
However, after the procedure, I did not experience the expected post-treatment reaction, such as redness, peeling, oozing, or visible skin change, and I did not notice any improvement in my skin. I contacted the clinic several times to express my concerns, as I felt the treatment had not taken effect, given the cost and expected downtime.
At a follow-up consultation, I was informed that a “conservative approach” had been used. This had not been discussed with me beforehand, and I would not have agreed to this approach given the price of the treatment. I was advised to wait three months before any assessment could be made, and my concerns were explained as individual variation in response.
Overall, I feel both treatments did not meet my expectations and have resulted in disappointment and distress. My concerns and complaints are still ongoing, and I am sharing my experience so others can be aware of my personal outcome.
