I was very impressed and felt safe with this clinic's professional attitude. They talked to me and explained how it all worked in a very calm and friendly way. It hurt a lot, but it was well worth it. They applied a cooling gel and applied the laser on the areas I requested. They took their time, but only because they wanted to cover all nooks and crannies and make sure the hair wouldn't grow out in a long time (which it didn't. I'm on my 2nd month and only starting to notice it). When they were done they applied some more cooling gel and a mask. When they had removed everything, I looked myself in the mirror and was amazed. You would never guess what my laser-treated skin had gone through by looking. It looked flawless and hairless. I was shocked - very good after-treatment! They also gave me the name of the laser-machine in case I would like to get treatment with the same laser in my own country. Everything was top-notch! I have no complaints! Definitely worth the (good) price!!