The WhatClinic Awards have been running since 2010. They are announced every year at spring time and reward the clinics who demonstrate a clear and measurable commitment to patient service.
In previous years, the clinic’s contact rate has been the main factor to qualify for the Customer Service Awards, which looked at how well and how fast clinics handle patient enquiries through WhatClinic.
For the past couple of years, the WhatClinic Patient Service Awards have been a little different, as they are based on the clinic’s ServiceScore™, which includes the contact rate, and a lot of other important metrics, such as reviews score, phone pick up rate, call rating and brochure completeness.
The clinics with the very best consistent ServiceScore™ over a full year will be eligible to win. But not all the clinics who meet the minimum criteria will win – only the top 5% in each market (a market is made up of a vertical, such as “dentists” or “plastic surgeons” and a country).