I had been a patient at this clinic for quite some time. Appointments often ran behind schedule, and on several occasions, I noticed that people who arrived after me were seen first, which made the process feel disorganised. I also found communication with reception staff challenging at times, as it was sometimes difficult to get clear updates or assistance when needed.
Recently, after nearly four years at my current address, I was informed that the clinic could no longer provide care as my area was no longer within their service boundary. This notice came unexpectedly, and as a result, my scheduled medication review was cancelled. The sudden change caused me a great deal of stress as I had to find a new doctor quite quickly.
I feel that communication about boundary changes and appointment management could be improved to help patients transition more smoothly and feel more supported during such changes.
