AKTA MEDIKA embraces the following mission:
To us, Your time is as valuable as ours, but most valuable is the high quality of service, so that our smiles are mutual!
What is the meaning of this?
Time is the most valuable and limited resource and therefore we provide closed-cycle service. Patients have the opportunity under one roof for minimal time to obtain high-quality service.
A closed cycle of services means that when you come to your general practitioner with a specific problem, you soon will be able to have, too, a consultation with a narrow specialist, you can take extensive clinical and immunological laboratory tests, the necessary imaging and functional diagnosis and, if necessary on basis of this diagnosis, be admitted for hospital treatment. Thus, the time you need from diagnosis to proper treatment is considerably reduced, which is a significant convenience. Cooperation and teamwork between GPs and specialists is beneficial for your health as the connection is not broken and your GP has continuous information on the development and judgement of your health problem.
Quality service can be provided only by people. This is why for us our personnel is a domestic client and is no less important than the patient. Owing to the people with their professional and personal qualities we can provide the expected level of patient care and even to exceed our patients’ expectations, which is our strategic intent.
Our vision for the future is summarized in the message "Aspiring for excellence in everything we do with much love and care for patients". What lies behind it? Our ambitious goals to become a model for health care in Bulgaria.
Being a healthcare model, means for us:
Offering the highest possible quality of service
Achieving sufficient satisfaction of the clients — both patients and personnel
Introducing continuously innovations into the service process
Providing a modern infrastructure and creating the optimal comfort for the patient.
Why AKTA MEDIKA is different among hospitals?
Because in our work we stay focused on quality, which is achieved through the professionalism of the people working in AKTA MEDIKA, and by improving healthcare processes. We are the only hospital in Bulgaria, which has launched an international accreditation according to the global standards for health safety and security of patients, with the Joint Commission International ()
We achieve a better and different level of care through the people who work in AKTA MEDIKA, by teaching them the values of the company, the right attitude towards the patients, because only high professionalism is not enough, a special attitude is needed!
We are all united around the values of the organization:
Focus on individual customer needs
Quality of services provided
Cooperation and teamwork
Respect and confidentiality of patient / client
Social and health equality
We embody these values in our daily activities and train our staff how to treat customers, because, apart from improving the patient’s health, to us it is also important how they feels with us and how we can meet their specific and individual needs, with respect for his personality.