This is my second time with this clinic. The first procedure was back in 2017. They put in a Rigicon AX three-piece implant and told me it came with a lifetime warranty. Years went by, everything was working brilliantly, and honestly, I'd completely forgotten about the whole thing, in the best way possible. Then, a few months ago, the pump stopped behaving properly. I'd press it, and instead of inflating it would just stay compressed or deflate on its own. Knew straight away something wasn't right.
Here's the thing, though. After all these years, I'd lost their number. Had to hunt them down online. And I'll be honest, I was bricking it a bit. Half expected to find nothing, or to get blanked, or to be told the warranty had expired after so long. 8, 9 years is a long time, and I wouldn't have blamed them. Instead, they asked for a copy of my passport. Sent it over. Within 24 hours, they came back and said my name was still in their system and that yes, the warranty stood. Device cost covered. I'd only need to sort the surgical fees, hospital and surgeon, which came to around $2,300. No hotel, no transfers. Asked if they could put a full package together, and it came to $2,750 all in, accommodation, transport, everything from landing in Istanbul to flying home.
When I arrived, there was a rep from the device manufacturer at the assessment. They confirmed the implant had been properly packed in. Surgery booked for the following day, which had already been pencilled in pending confirmation of the fault. Once confirmed it was all sorted. The hospital this time round was a marked improvement on 2018. Modern, well-run nurses were dead helpful throughout. Translator Mr Yaman was brilliant, very professional the whole time. The surgery itself was much easier than the first time around. They replaced the implant with a newer model and didn't charge a penny extra for the upgrade. Just the surgical fees we'd already agreed on.
It's been about a month now. Recovery's been smoother than I remember from last time. Expecting to start using the device within the next week or so. What's stuck with me most is that moment when they confirmed my name was still on their system after all these years and that the warranty still held. That sort of integrity you don't come across very often. You don't realise how much trust matters until you actually need to rely on it. Cheers to the whole team. Would recommend without hesitation to anyone considering this sort of procedure.