I did my procedure 2 days ago, on November 12, 2019.
All involved staff and clinic itself were great, everyone was very helpful and friendly, you were taken care at all times, and there was not much waiting around, everything had a flow.
WhatsApp is always active and will answer your questions even if you write to them on weekends or after normal working hours.
I had the basic package, so Dr Cinik just had a look at my hair, made the decision of what will be done and technicians did the rest. A couple of times Dr Cinik popped in throughout the procedure to ask if everything is good, but you are kinda in the "zone" just letting technicians do what they do, so I just said "all good" and he went away.
Technicians speak basic English, and if necessary then the translator is always around in case you need to ask something they don't understand. One thing I remember with technicians, I asked them if I could get a glass of water, and one of them said "Yes", but kept transplanting hair, so I thought she misunderstood me, so I asked again 2 minutes later and she said "Yes" again, but nothing happened for another 3 minutes, they just kept carrying on the procedure, I was already contemplating if I should ask the third time, but then they got the glass of water.
So I would just recommend being patient, as they were probably in the middle of something they had to finish, or I would recommend technicians to say "Yes, give us 5min we will finish this and will bring you water", so that there is no confusion and you're not guessing if they understood you.
The hotel was very nice, and since many other patients stay there, you don't feel like a monster walking around, everyone is kind of used to it there, I felt at ease, even though I was worried about it beforehand.
Also, airport transfers and clinic transfers were super efficient and made the whole experience amazing, you don't have any other worries than just getting back to the hotel and taking care of yourself.
The hotel restaurant was amazing, nice food for fair prices, and the room service menu looked good too, so if you want to stay in your room, it is not a problem.
If you usually read these reviews with caution and suspicion, then this is genuine review ha.