I'm sorry to read that you had a less than satisfactory outcome to your visits with us.
We set very high standards in the Practice and take any dissatisfaction from users of our service very seriously.
Such instances are relatively uncommon in our Practice, so I have been able to easily identify your case and have discussed it with those involved.
On reflection, there are things that could & should have been done better, but there are also some inaccuracies in your account.
We will certainly put measures in place to learn from your experience & ensure our standards are always maintained, and that communication is clear & understood by all patients.
I am happy to discuss your case with you in more detail & clarify the issues and misunderstandings raised.
I am also pleased that you have had a resolution to your problem.
Thank you for bringing this matter to my attention. Please feel free to contact me regarding any aspect of this matter.
Dr Rajan Syal