Anyone who has been a patient at a clinic listed on WhatClinic.com can write a review of that clinic.
Yes, all reviews are checked by hand before being published to see that they meet our review guidelines. (Insert link to review policy URL)
In the case of patients who have used WhatClinic.com to contact a clinic in the past, we can tell if their email address is valid or not. In the case of new users we ask them to verify their email address by clicking on a link we send them. In the past we allowed anonymous reviews. These are marked as “Anonymous” on the avatar to the left of the review.
Unless a dispute arises or we find the content of a review particularly suspicious we will trust what our reviewers write. When possible you should take all of a clinic’s reviews into account, and not judge it on the content of any one in particular.
A review on WhatClinic.com is a patient’s own account of their experience of treatment at a particular clinic. Whether it is positive or negative in tone, it should be factual and not subjective. Reviews are not a forum for airing grievances and making accusations. Please see our guidelines for full details.
A testimonial is a review submitted by a clinic on behalf of a patient. Testimonials are displayed separately to patient reviews and are not counted towards a clinic’s overall review rating.
We ask everyone who tries to contact a clinic by email whether or not they were contacted back within 2 days, and if they were happy with the response they received. The comments we receive as part of this feedback are published in the Feedback section of the reviews page. We also measure whether or not clinics answer the phone calls we put through to them.
A review can appear on WhatClinic.com indefinitely.
Yes, your name will appear alongside your review. You do not have to use your surname if you do not wish your full name to appear on the website.
You cannot edit or delete your review yourself, but if you email firstname.lastname@example.org we can help you out.
The review ratings are a straight average of all the valid reviews a clinic receives, even those that a clinic chooses not to publish. Testimonials do not include ratings and have no influence on a clinic’s overall review rating.
The feedback rating is calculated from the email feedback patients send us and the phone call completion information we gather. A breakdown is provided at the top of the feedback section.
Yes, clinics have the final say about any text that appears in their profile. If they choose not to publish a review, we still take the submitted ratings into account when calculating the clinic’s overall rating.
We display the number of reviews published and the number of valid reviews received in the Reviews box at the top of every clinic’s reviews page.
A review should never take more than a couple of days to appear if it is valid. Once a review is approved by our team as meeting our guidelines it is published immediately.
You review will appear on the clinic’s reviews page, and potentially on other parts of the WhatClinic.com where the clinic is mentioned. Google and other search engines have started aggregating reviews and it is possible that they will publish snippets of your review on their own websites.
As of September 2011 just over 70% of submitted reviews go on to be published. The vast majority of those that go unpublished do not meet our review guidelines, and the remaining few are not published by the clinics themselves.