They held my hand every step of the wayAnonymous, abu dhabi, 18 Oct 15
British lady 53 years of age, living in the UAE. OK I am worst than a baby with my fear of dentists so before you read my testimony please bare this in mind, even just for a check up I request to be sedated and need sleeping pills days before my appointments, yes for years I have been that pathetic. This is how my adventure started. My sister who lives in Australia seen an advert on FB for a dentist in India with great prices for dental implants. So I decided to research as my health and my confidence were affected very badly due to awful teeth after years of smoking and not looking after my teeth. My husband and I between us were in contact with 19 different dental clinics over a period of on month, wow it was very confusing and hard work as each clinic is persistent and contacted us on a daily basis. But over the month a trusting relationship grew between myself and Dr. Anjali from this clinic, even though I had cheaper options in other clinics. Dr. Anjali gave me confidence, explained everything, gave me different options of price and surgery. My husband and I were going to travel together so I would not be alone. But due to my husbands work commitments, unfortunately I had to take the decision to travel alone. Which also meant out of 19 clinics I had to choose by myself. It felt like it was one of the biggest decisions of my life, but through the trust and commitment of Dr. Anjali calling me and messaging through Watsapp I decided to book this clinic. Scared, apprehensive, have I made the right choice, a million doubts racing through my head. Anyhow I confirmed with Dr. Anjali, I just knew I could trust her and the clinic. But, I only wanted to be away from home for 10 days, and they assured me that they could perform the surgery in that time with a full set of new teeth. Big Step, I booked my flight and advised the clinic. The clinic booked me into a 4 star hotel, which was more like a 5 star, at a rate of approx. USD 60 per room per night, 5 minutes from cab. The Clinic Manager met me at the airport and escorted me to my hotel. OK I am here, the next morning the clinic had arranged a taxi for me to take me to the clinic for an assessment and to discuss best budget options. You know, in the UAE dental clinics are like 5 star hotels and I guess I expected the same, maybe naïve, but I did. So I arrive at the clinic, OK shocked it was above shops and certainly not salubrious like I had imagined. The nerves kicked in again, oh dear all alone in India have I made the right choice, all sorts went through my head as you can imagine. I wanted to turn away and go back home. But, I, was greeted with such tentativeness and warm lovely smiles that within a short while my trust was restored. I was introduced to everyone, pampered, and shown around the surgery. We sat down and discussed the best option plan and agreed the budget and surgery. The apparatus is second to none, with my favorite machine being the PAINLESS computerized injection gadget, this was awesome. My treatment was implants, Root canals and Bridges and all I had was one week to have full set of teeth made and fitted. The same morning they started the surgery, that was it no turning back for me. But they understood that I was in a country I had never been to before on my own and that I considered the dentist to be "a torture chamber" or if you could get worse that it how I felt for many years. They had a very short time to perform the surgery and worked on my mouth as many long hours as was required. As I am such a drama queen with dentists, it delayed them a little, as they kept having to give me a break. But they were absolutely marvelous and I felt like they held my hand every step of the way. With all the latest equipment and technology on hand and such warm, friendly, professional staff they did what they had to. My first day of fitting was 2 days before I was due to fly back home, so the pressure the staff were under was very tough for them, but they handled it well and kept reassuring me all would be completed as agreed. The night before I was due to fly home, my new teeth needed adjustments so Dr. Anjali suggested we travel to the lab together and continue the finishing touches there. So my last day that is what we did. It was awesome and so interesting I felt privileged to be shown how my teeth were made and even glazed one of my own teeth. Mr. Rajesh at the Lab was so helpful and showed me every step of the teeth being made. I really enjoyed it and it gave me even more confidence about how things work. Dr. Anjali and Mr. Rajesh were under so much pressure again as I was flying at 3 am the next morning and they had a lot of adjustments to do. But I knew they would do it because they had promised me, and they are professionals. They did the fittings in the lab, amazing, and I think we finished at about 8PM. Then we had to get back to the clinic to fit the teeth, time was running out now and the hours seemed like minutes. But the staff and Dr. Anjali kept so calm, it was me that got very stressed, scared of missing my flight. Dr. Anjali was not going to give up, she is a perfectionist and wanted my teeth perfect to compliment my smile. Still working on my teeth at 1.45 AM she had reached her perfection stage, I was exhausted and just wanted to go home. The Manager once again was there for me to escort me to the hotel, grab my stuff and hurry to the airport. Summary - Clinic is not salubrious in comparison to ridiculously priced clinics but clean and fully equipped, equipment is the most up to date, care and attention is second to none, price incredibly low compared to worldwide clinics, materials used are imported from Europe, professionalism and dedication second to none=I have lived in 5 different countries and have never experienced anything close, Different stages of the surgery = Different Professional doctor for every stage. Dr. Anjali is the only dentist I would go to again, she has become a trusted friend whom I respect personally and professionally. So if you need your teeth done with quality and a tailor made service you have come to the right place. Feel free to contact me I will gladly reassure and share my full experience with you. Thank-you Dr. Anjali, Mr. Rajesh and team I hope to return to Chennai very soon and will be pay a visit to the clinic.